"with my local Better Business Bureau"

The Better Business Bureau, a series of private business franchises, rates the ethical and financial reliability of private companies. Founded in 1912, it collects from consumers and other businesses, keeps track of formal complaints lodged against a business, and ranks them on a school report card-style A-to-F scale.

In recent years, news investigations and client complaints have alleged that BBB ratings, high and low, may possibly be swayed by a subject company’s willingness to pay membership fees to the organization.